Sarah Martinez

Marriage and Family Therapist

Job Code: 21-1013.00

Assessment Date

2026-01-15

Time in Role

14 months

What This Report Measures

This assessment examines how your natural behavioral tendencies and decision-making patterns align with the requirements of your role. Research consistently shows that employees whose characteristics match their job requirements deliver better patient experiences and achieve stronger outcomes.

How I Behave

Examines five core behavioral dimensions that influence how you approach your work, interact with patients and families, and handle the demands of your role.

How I Work

Identifies decision-making patterns that can affect clinical judgment and patient care. Awareness of these patterns is the first step toward more effective practice.

How I Impact Others

Maps how your work connects to other roles on the care team and directly influences patient experience surveys.

How I Grow

Provides a structured development plan with specific strategies tailored to your profile, helping you deliver consistently excellent patient experiences.

How Patient Experiences are Measured, Reported, and Relate to My Job

CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys are standardized questionnaires developed by AHRQ and administered through CMS. These surveys measure patients' experiences with healthcare services—not just whether they received treatment, but how they experienced that care.

What CAHPS Measures

  • • Communication quality with providers
  • • Responsiveness and timeliness of care
  • • Care coordination between providers
  • • Respect for patient preferences
  • • Overall satisfaction and likelihood to recommend

Why CAHPS Matters

  • • Directly impacts hospital reimbursement rates
  • • Public reporting affects organizational reputation
  • • Correlates with clinical outcomes and safety
  • • Drives quality improvement initiatives

This assessment is confidential and should be stored in the employee's personnel file.

For questions about this assessment or coaching strategies, contact HR or Clinical Supervision.