Cognicit Workforce Intelligence Report
This report identifies staffing shortages and employee fit problems that are causing your patient satisfaction scores to drop—and shows exactly how to fix them with a quarterly action plan.
Critical Revenue Exposure
Your hospital's patient satisfaction scores are dropping while competitors improve. This puts $2.4M in annual revenue at risk from Medicare payment penalties and patients choosing other hospitals.
CAHPS Performance Trend
8-Quarter comparison vs. national and peer benchmarks
Not Enough Nurses
You need 36 more Registered Nurses. This shortage directly causes poor responsiveness and communication scores. These roles have the highest impact (10/10) on patient experience.
Wrong People in Key Roles
Up to one-third of staff in patient-facing roles don't have the personality traits needed for excellent patient care. Their impact is 4-8 times larger than their small numbers suggest.
Hidden Problem
Environmental Services has huge impact (9/10) but 31% of staff lack attention-to-detail traits.Your cleanliness score is 6.2 points below target.